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Nester Care Services (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of the individuals who use our services, including mental health support, learning disabilities services, supported living, CAMHS, complex care, and patient transport.

1. Information We Collect

  • Personal Information: Name, contact details, address, date of birth, emergency contacts, and relevant medical history.

    Health Information: Information related to your mental health, learning disabilities, care needs, and support plans.

    Technical Data: When you visit our website, we may collect your IP address, browser type, and usage data for analytics purposes.

2. How We Use Your Information

  • To provide and manage care and support services.
  • To communicate with you regarding appointments, care plans, and service updates.
  • To ensure compliance with legal and regulatory requirements.
  • To improve our website, services, and overall client experience.
3. Sharing of Information
  • We do not sell or trade your personal data.
  • Information may be shared with healthcare professionals, local authorities, or regulatory bodies where necessary and lawful.
  • Third-party service providers (e.g., IT support, secure patient transport providers) may have limited access only for service-related tasks.
4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

5. Your Rights

You have the right to:

  • Access the data we hold about you.

  • Request correction or deletion of your data (where legally possible).

  • Withdraw consent for data processing (where applicable).

6. Contact Us

For any privacy-related concerns, please contact:
📧 info@nestercareservices.com
📞 +447737243602